How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates … Continue reading 136. Good and Bad Customer Service in the Dive Industry
Martha was the last of the passenger pigeon species and died on September 1, 1914. The passenger pigeon was once the most abundant bird on the planet and within a few decades this species went from billions to zero. We need to hear the message from Martha to protect the ocean species from extinction including … Continue reading 135. Listen for a message from Martha – we need to care
In 2022, NOAA released recommendations for vessel speed restrictions in an effort to protect the North Atlantic right whale. NOAA not only expanded the area dramatically, they also expanded the vessels being covered. The new rules would restrict most vessels 35 feet or larger to 10 knots in these seasonal zones. Approval of this proposal … Continue reading 134. Let’s Save the Right Whale – Approve the NOAA Speed Restrictions
Dive computers are powerful, reliable and an essential part of your scuba kit. There are many affordable dive computers on the market today that allow divers to fit this into their budget. Is it okay to tell divers that they don’t need to use a dive computer because the dives are going to be shallow? … Continue reading 133. One More Time – Yes, You Do Need a Dive Computer
In this episode, I discuss why you might find it a challenge to rent scuba gear from your local dive shop. The local dive shop is a small business and as such must make investments in equipment and time to those areas of the business that keep them profitable. Renting scuba gear may not be … Continue reading 132. Renting scuba gear challenges at a local dive shop